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Online services for private individuals

Stay at home and work with us ONLINE, without having to visit the bank!

We have been working long and hard to enable you to do all your banking safely and comfortably, from the comfort of home, whenever it suits you.

The current epidemiological situation with COVID-19 has somewhat contributed to speeding up this process. Aiming to stop the spread of the virus, we are happy to be able to share with you the fact that from 30 November, you will be able to do all your banking with us exclusively online, without having to visit the bank.

Whether you wish to start saving, apply for a loan, a card or overdraft, to make payments or receive inflow from abroad, now you can do ALL this by clicking on our eBanking app, via our website or by contacting our Online Centre. 
 
For cash deposits and withdrawals, our 24/7 Zones are available to you non-stop, round the clock. 

Here is a list of all the services we offer online to our private individual clients, without having to visit the bank:

Services available via our website
Opening a Total Account online

If you haven’t opened a Total Account yet, all you need is 20 minutes of you time, your personal ID card and a device through which you have internet access and a camera (a computer or mobile phone, necessary for video identification).

You will have access to all other online services via your Total Account, without having to visit the bank!

Learn more how to open an account online

Agricultural Households owned by private individuals can open Total Agro Account

Change of personal data

You can change your personal data online, through the process of video identification with a valid ID card and a phone with camera.

Follow the steps for changing the personal data on the website and mark the change of data in the part of the reason for applying.

The information in the application form will be changed after a video conversation with our advisor.

Change personal data

Schedule an online appointment with an Advisor

If you wish to speak to one of our Advisors to find out more about our services or you need assistance or clarification regarding any doubts you may have, contact our Online Centre at 0112057000 during regular working hours or schedule an appointment via our website.

Schedule an online meeting - for private individuals

Schedule a meeting with our Advisor for Agriculutre - for agriculture producers

Apply for a Letter of Confirmation/Certification

Do you need a Letter of Confirmation/Certification from the bank? 

Whether you need confirmation/certification for any of the following: an order, account balance, account turnover, loan debt or credit card debt, a closed account, a closed credit card account, settlement of a loan (closing a loan account) send your application via internet banking or via our website. 
 
The Letter of Confirmation/Certification will be sent to your email on the same day.

Send a request for letter of Confirmation

Services available via e-banking
Opening FlexSave

Do you want to save, but still access your funds when you need them? 

Our FlexSave is part of our Total Account, and is quickly activated by sending an application via our e-banking app.

Take a look how to activate your Flex Save account

Activating overdraft (FlexFund) in the amount of 2 monthly salaries

Always be ready to handle urgent, unexpected situations. This overdraft in the amount of 2 monthly salaries is also part of our Total Account.

You can submit an application via our e-banking app, and your overdraft in the amount of 2 monthly salaries will be available to you for a period of 12 months at the exceptional interest rate of just 9% (NIR). To extend your overdraft, you are not required to settle the utilised limit amount. 

Take a look how to apply for the overdraft

Apply for a new card

Our Mastercard© payment card is truly unique. Use your card in our 24/7 Zones to withdraw and deposit RSD or EUR funds onto your account up to EUR 5,000 per day. Also, you can make up to 5 withdrawals via other banks’ ATMs absolutely free of charge each month.
 
If you still don’t have our card, submit an application for issue via our e-banking app. Your new card will be delivered to your home address within 10 days. Activate your card by entering the SMS code you receive with your card, without having to visit the bank. 

Learn more about Mastercard® benefits.

Apply for a loan for private individuals

Whether you need a cash loan, refinancing or a loan for some other purpose, submit an application via e-banking. 
 
Fill out the application form located in Your requests.

Opening an additional FX account

Your will automatically receive an RSD and EUR account with your Total Account, and if you need an account designated in another currency such as in American dollars or Swiss francs, submit an application to open an additional FX account via 
our e-banking app.

Request to change an e-mail address or mobile phone number

Changed your telephone number or e-mail address? 

It’s important that we always have a current telephone number and e-mail address, so that we can provide you with online banking support 24/7.
 
Fill out a request to change data via our e-banking app. Our colleagues will contact you quickly for data verification.
 

Services available via e-mail or by contacting our Online Centre
Foreign currency payments executed via the bank on the basis of a Purchase Agreement, Insurance Policy or Probate Decision

To make a payment on the basis of a Purchase Agreement, Insurance Policy or Probate Decision, you need to send the agreement, policy or decision to the following e-mail address:  srb.internitransfer@procredit-group.com and our colleagues will send a payment order to your e-banking app’s Inbox , which you will then need to authorise via a TAN code and your payment will be executed.

Foreign payments and inflow from abroad

If you wish to pay for your holiday, send money to a family member or make any other cross-border payment, you no longer need to visit the bank, you can do all this by downloading an order form from our website, fill out the order form and send it to the following e-mail address: srb.infocentar@procredit-group.com

Take a look at manual how to fill in manual how to fill in the order for cross-border payments

Our colleagues will contact you for order verification via our e-banking app.

For inflows from abroad, you will receive an SMS message containing information on where to send the basis for the inflow of foreign currency, so that your money is 
made available to you. 
All inflows are free of charge, if the funds are placed into your savings account.

Issuing a Release of mortgage

Call our Online Centre at 0112057000 or send an e-mail to srb.kontakt@procredit-group.com if you need a Release of mortgage to be issued once your loan has been settled. 

Your Release of mortgage will be delivered to your home address within a few of days.

eBanking and mBanking application

If you are our client but you do not have eBanking or mBanking, you can apply through our Online Center by:

  1. Download, fill in and sign The Application form for eBanking and mBanking
  2. Read or scan an ID card or passport
  3. Send everything together from your e-mail address, registered in the bank, to the e-mail  srb.kontakt@procredit-group.com

If you already use eBanking, and you would like to use mBanking, all you have to do is log in to the eBanking application and send a message to the bank through the option Your requests (Send request) stating the phone model you use, platform and mobile phone number.

After receiving the request, our coleagues from the Online Center will contact you for further steps.

Early loan closure (in full or in part)

From the registered e-mail address, send an e-mail to srb.kontakt@procredit-group.com  with a request to close the loan.

The Confirmation of closed loan will be delivered to your home address.

In case of partial closing of the loan, our coleagues will contact you about further steps.

Request for cancellation of term deposit through eBanking or via e-mail

Downloud  the request for closing the account  fill it in (be sure to state the number of the account you are closing) and submit the signed request for closing the account from the registered e-mail address to the bank's e-mail srb.kontakt@procredit-group.com

The account will be closed according to your request.

It is also possible to submit a request for closing a savings account via eBanking (be sure to state the number of the account you are closing).

After submitting the request, you will receive a document on closing the account in the inbox of your eBanking.
Enter the TAN code and confirm the shutdown consent.

Request for change of standing order (cancellation, change, new, change related to the Policy, ...)

Send a request for a Policy or a request for a Standing Order to the e-mail address srb.kontakt@procredit-group.com (data required are: amount, date and account number).

After submitting the request you will receive a request to confirm the elements of the policy / standing order, to the inbox of the eBanking application.

Enter the Tan code and confirm your consent to the realization of your request.

Block lost / stolen cards

Just call the Online Center at 0112057000 and your card will be blocked.

Correction of the Credit Bureau Report

Send us a request for correction to  srb.kontakt@procredit-group.com

After we check the Credit Bureau Report and check the data, we will proceed with the correction of the data.

Closing the current account

Download The Request for closing the acoount ahtev za gašenje računa, fill it in (be sure to specify the account number you are closing) and submit the signed request for closing the account to the bank's e-mail address  srb.kontakt@procredit-group.com. You can also submit a request through the eBanking application.

It is necessary to withdraw funds from the account at the ATM before closing it, and if the amount is less than 10,000 RSD, it is possible to specify an account number in another bank in the request for closing the account so that we can transfer money from the account you closing to some other account.

After the account is closed, you will receive a confirmation of the closed account and a Report on collected fees within the legally defined period (for the previous year).

Registration of a retained card at ATMs of other banks

Contact us by phone at 0112057000, with the information that the ATM of another bank has kept your card.

The bank will check the status of the card and notify the other bank of the blocked card.

After receiving the notification from another bank, we will inform you about the location and time of taking over your card.

Cash RSD and EUR deposits

Cash RSD and EUR deposits

up to 5.000 eur Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from 5.001 to 30.000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.najave.limiti@procredit-group.com or called our Online Centre and requested a one-off increase of your card limit
from 30.001 and more  Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Online Centre  srb.kontakt@procredit-group.com


Cash RSD and EUR withdrawals

up to 5.000 eur Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from 5.001 to  20.000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.najave.limiti@procredit-group.com or called our Online Centre (a day in advance) and requested a one-off increase of your card limit
from 20.001 and more Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Online Centre

For cash deposits and withdrawals in American dollars and Swiss francs, it is necessary to call the Online Centre one day in advance to schedule an appointment.

*Cash deposits and withdrawals can be made at the following branches: Belgrade - Milutina Milankovića 17, Novi Sad - Cara Lazara, Kragujevac - Kneza Mihaila, Niš - Vizantijski Bulevar and Subotica, by contacting our Online Centre in advance.