Which services offers Mastercard Exquisite card?
- Concierge Programme - the support of a team of personal assistants with knowledge of the most attractive places worldwide
- LoungeKey access to Lounge Zones in over 1,000 airports all over the world
- Boingo Wi-Fi free internet access worldwide
- Insurance with global coverage including the card holder’s family, without having to participate in damages
- Free access to the Belgrade, Sarajevo and Vienna lounges and the use of priority pass at the Belgrade airport
- Additional discounts in a large number of shops, hotels, rent-a-car agencies, etc.
According to ProCredit terminology, we define this term as a selection of that which is exceptional! Furthermore, examples that match this definition are: an exceptional card, exceptional service and an exceptional selection of all benefits that a successful business owner needs, including his/her environment, his/her business partners and family.
We packed all of the above into a card that offers premium services - Mastercard Exquisite business card
What is Concierge programme?
The Concierge programme is another name for the team of supportive personal assistants who are exceptionally knowledgeable in terms of hotels, restaurants and the most attractive tourist locations worldwide, ready for you, as a Mastercard Exquisite card user, who are ready to adequately guide and advise you and help with the following:
- Make reservations at prestigious restaurants
- Find you an appropriate hotel
- Purchase a gift for a loved one
- Discover great places to have fun
How to use Concierge service?
In order to use the service and ask for the assistance of a concierge agent, all you need to do is to call the following number 011 2057 075 (the call is charged at the price of the operator you are calling from)
After short process of identification, you will be connected with the concierge agent who will respond to your request or answer any questions that you may have.
For which services may I use the assistance of a concierge agent?
(Find a restaurant that suits you and your taste buds. Vegetarian, seafood, Italian or a Michelin star restaurant)
(Make a reservation according to criteria which are important to you)
(Don’t miss out, whether it’s a long-awaited film, concert, play or an important game)
Accommodation - excluding hotels
(If you’re not a big fan of hotels or wish to experience a new kind of getaway, find out more about available suites, villas, log cabins, farms, cottages, and even private islands)
Sport - excluding tickets
(Visit a golf club or tennis center. Try taking scuba diving or horseback riding classes or visit your favorite football team’s stadium)
(Don’t waste time looking for information about your closest mechanic or automobile service center, property for rent, any IT concerns or legal aid, etc.) Request concierge assistance to complete your search)
(Courier services, task performing (within the company), delivery of flowers, food and drinks, gift ideas for your loved ones, as well as postal, transport, logistics services and movers are all available to you)
Event organisation and decoration
What is Boingo Wi-Fi?
The Boingo Wi-Fi service gives you the opportunity to use the internet free of charge at over a million hotspots worldwide, which allows you to be in constant contact with your colleagues, but also with your loved ones no matter when you are travelling or what your destination is.
A Wi-Fi connection is available at various locations such as hospitality facilities (restaurants, hotels, cafes), arenas, sports centers, transportation services, airports and even while flying with certain airlines.
How to activate Boingo Wi-Fi?
All you need to do to make this service available to you is to register and activate your Biongo account via the website.
Registration is completed in two steps:
- Card verification through data entry
- Personal data entry
Use the defined credentials (username and password) to log in to the Boingo Wi-Finder App to find your nearest hotspot.
You can install this App onto your laptop, tablet or mobile phone regardless of whether you are an iOS or Android user.
Boingo Wi-Finder app:
Who can use travel insurance?
One of the premium services provided with the exclusive Mastercard Exquisite card is full travel insurance coverage available worldwide. In collaboration with DDOR Insurance, we provide you with a carefree stay abroad with no additional fees. This travel insurance policy covers your immediate family when accompanying you.
What is the value of the insurance policy?
Your travel insurance policy includes:
- Travel assistance services
- Medical assistance services
- The payment of medical expenses due to a sudden accident or illness
- Medical evacuation and repatriation organisation and payment services
- Legal assistance
Coverage amounts to EUR 15,000 and is valid for 90 days within one year of the duration of the insurance.
What do I need to do before the trip?
Prior to your trip, you must register the members of your family who will be travelling with you. Use their valid passports and your Mastercard® Exquisite card to register them at website. Immediate family members may be: a spouse or common-law partner, as well as children up to 18 years of age.*
For all additional information, contact DDOR via their toll-free number at 0800 303 301.
* According to the Insurance Terms and Conditions, a maximum of three children up to 18 years of age are covered. Registration of family members is possible after the registration of your travel insurance policy based on the policy number. The policy number is formed as follows: the first seven (7) digits of the cardholder's JMBG + the four (4) last digits of your Exquisite card.
ORYX asistencija je set usluga kreiranih kao pomoć na vašim putovanjima.
Kao korisnik ProCredit Mastercard® Exquisite kartice imate mogućnost da koristite sledeće usluge, potpuno besplatno:
Roadside ORYX Assistance
Roadside ORYX asistencija je pomoć u slučaju kvara na vozilu ili saobraćajne nesreće na teritoriji cele Evrope, koja uključuje:
- Sitne popravke koje se mogu obaviti na licu mesta (dolivanje goriva, zamena guma, otključavanje zaključanog vozila…)
- Prevoz vozila na drugu lokaciju
- Korišćenje zamenskog putničkog vozila u trajanju od 2 dana
- Alternativni transport umesto zamenskog vozila (avion, autobus, voz, taxi)
- Smeštaj vozača i putnika u vozilu, do 3 dana
Korisnicima koji aktiviraju karticu tokom 2022. godine usluga počinje da važi prvi radni dan nakon aktivacije kartice i važi narednih 12 meseci.
Opšte uslove za uslugu Roadside ORYX Assistance možete pogledati OVDE.
Backup Car ORYX Assistance
Backup Car ORYX asistencija podrazumeva uslugu korišćenja zamenskog vozila i to:
- Korišćenje zamenskog vozila do 7 dana za vreme popravke vozila
- Zamensko vozilo vam je na raspolaganju nezavisno od krivice u slučaju saobraćajne nesreće
- Zamensko vozilo možete koristiti nevezano da li je vaše vozilo nakon saobraćajne nesreće u voznom stanju ili ne
Korisnici Mastercard® Exquisite kartice mogu koristiti uslugu Backup Car ORYX Assistance samo ukoliko se navedeni slučajevi dese na vozilu čija masa nije veća od 3,5 tone i za koje je prijavljen broj šasije Banci, koja će služiti kao identifikator prilikom pozivanja ORYX Kontakt centra.
Broj šasije motora nam možete dostaviti preko vašeg biznis savetnika u banci.
Opšte uslove za uslugu Backup Car ORYX Assistance možete pogledati OVDE.
Drive Angel ORYX Assistance
Drive Angel je mobilna aplikacija koja na osnovu parametara pri vožnji (brzina kretanja, buka u vozilu) prepoznaje saobraćajnu nesreću i šalje hitan poziv dežurnom ORYX kontakt centru koji dalje može organizovati i intervenciju hitnih službi.
- Aplikacija podržava iOS i Android operativne sisteme
- Kod za aktivaciju : pcbsrbija
Period važenja Drive Angel ORYX Assistance je u skladu sa početkom i krajem važenja Roadside ORYX Assistance usluge
A more comfortable journey
As a Mastercard Premium card user, you have access to a Quick Pass* service that allows you to travel easily and move faster at 70+ airports around the world. With the Mastercard Travel Experiences website or app, simply book in advance the airport check-in service and gain preferential access to a special lane that takes you directly to the airport checkpoint, which significantly speeds up the entire check-in process for the flight.
Campaign period: 01.01.2023. – 31.12.2023.
* Service refers to the passage of different types of controls depending on the rules of individual airports. The exact information about the control to which the benefit relates can be found on the Mastercard Travel Experiences website or app
**The service is provided to users of Mastercard Gold, Platinum, World Elite and World Business cards issued in Serbia.
The use of Business Club services is very easy for Mastercard ® Premium users. In order to enjoy the benefits we have prepared, it is not necessary to make a reservation, but it is enough to press the Mastercard Premium card to the POS terminal at the entrance to the Club with a valid boarding card or passport to the same name on which the card was issued.
As a privileged guest, Mastercard provides a range of amenities and services at the Sky Business Club at Vienna Airport, as well as in business clubs at Sarajevo Airport and Nikola Tesla Airport in Belgrade.
Relax before your flight in a pleasant and comfortable space with the Mastercard Premium Program.
Campaign period: 01.01.2023. – 31.12.2023.
More: Biznis Klubovi | Mastercard Srbija
*Applies to Mastercard Gold, Platinum, World Elite and World Business cards issued on the territory of Serbia.
Mastercard® Exquisite saves my time, just like ProCredit Bank. For me, it is infinitely important.
Owner and CEO of the Rubikon Shipping Company