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Mastercard® Exquisite

Business card with premium services

Which services offers Mastercard Exquisite card?
  • Concierge Programme - the support of a team of personal assistants with knowledge of the most attractive places worldwide
  • LoungeKey access to Lounge Zones in over 1,000 airports all over the world
  • Boingo Wi-Fi free internet access worldwide
  • Insurance with global coverage including the card holder’s family, without having to participate in damages
  • Free access to the Belgrade, Sarajevo and Vienna lounges and the use of priority pass at the Belgrade airport
  • Additional discounts in a large number of shops, hotels, rent-a-car agencies, etc.
The meaning of the word Exquisite?

According to ProCredit terminology, we define this term as a selection of that which is exceptional! Furthermore, examples that match this definition are: an exceptional card, exceptional service and an exceptional selection of all benefits that a successful business owner needs, including his/her environment, his/her business partners and family.

We packed all of the above into a card that offers premium services - Mastercard Exquisite business card


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Concierge programme
What is Concierge programme?

The Concierge programme is another name for the team of supportive personal assistants who are exceptionally knowledgeable in terms of hotels, restaurants and the most attractive tourist locations worldwide, ready for you, as a Mastercard Exquisite card user, who are ready to adequately guide and advise you and help with the following:

  • Make reservations at prestigious restaurants
  • Find you an appropriate hotel
  • Purchase a gift for a loved one
  • Discover great places to have fun
How to use Concierge service?

In order to use the service and ask for the assistance of a concierge agent, all you need to do is to call the following number 011 2057 075 (the call is charged at the price of the operator you are calling from)

After short process of identification, you will be connected with the concierge agent who will respond to your request or answer any questions that you may have. 

For which services may I use the assistance of a concierge agent?

(Find a restaurant that suits you and your taste buds. Vegetarian, seafood, Italian or a Michelin star restaurant)


(Make a reservation according to criteria which are important to you)

Ulaznice Tickets
(Don’t miss out, whether it’s a long-awaited film, concert, play or an important game)
Smeštaj Accommodation - excluding hotels
(If you’re not a big fan of hotels or wish to experience a new kind of getaway, find out more about available suites, villas, log cabins, farms, cottages, and even private islands)
Sport Sport - excluding tickets
(Visit a golf club or tennis center. Try taking scuba diving or horseback riding classes or visit your favorite football team’s stadium)
Info Information
(Don’t waste time looking for information about your closest mechanic or automobile service center, property for rent, any IT concerns or legal aid, etc.) Request concierge assistance to complete your search)
Transport Deliverable services
(Courier services, task performing (within the company), delivery of flowers, food and drinks, gift ideas for your loved ones, as well as postal, transport, logistics services and movers are all available to you)
Događaji Event organisation and decoration


What is LoungeKey?

LoungeKey is a service which allows you to access special business lounges at numerous airports, with much greater comfort of service and the opportunity to spend time in a pleasant environment until take off. 

Access to Lounge Zones is available with:

  • A digital Mastercard® Exquisite card within the LoungeKey App or via
  • Mastercard® Exquisite card issued by ProCredit Bank
How to register my Mastercard® Exquisite card?

In order to take advantage of the numerous benefits LoungeKey offers, register via the official LoungeKey website and download the LoungeKey App.

Registration is completed in two steps:

  1. Card verification through data entry
  2. Personal data entry  

If you have successfully entered all of your data you will receive confirmation on your screen stating that you have successfully created an account. Your username and password will be sent to the email address you provided. Use these credentials to log in to your account via the LoungeKey website or via the LoungeKey App.

If you forget your Username or Password, all you need to do is to get in touch with our Online center and we will reset your account.

What do I get if I register the account?

Your personal LoungeKey account includes:

  • Information on prior visits to Lounge Zones
  • The ability to locate all available Lounge Zones in your area (and airports you will be visiting)
  • Ability to save your favorite locations
  • An overview of any discounts you may have earned
What do I need to prepare prior to entering the Lounge area?

Upon entering a longue, your card will be:

  • Scanned if you have installed a digital card via the LoungeKey App
  • Swiped if you chose to use your Mastercard Exquisite card for identification purposes

Important: Have your airline ticket or passport ready as one of the Lounge staff may ask to see them.

What is the price for usage of the Lounge?

For you, as the owner of a Mastercard® Exquisite card, taking advantages of the benefits of the Lounge Zone is free of charge at the following airports: Belgrade, Sarajevo and Vienna.

You may take with you an unlimited number of people as your guests while visiting a Lounge Zone, noting that the use of the Lounge Zone is charged to the cardholder for each person who enters as his/her guest.

At all other locations (with the exception of Belgrade, Sarajevo and Vienna) entry into the Lounge Zone is also charged to holders of a Mastercard® Exquisite card. 

Boingo Wi-Fi
What is Boingo Wi-Fi?

The Boingo Wi-Fi service gives you the opportunity to use the internet free of charge at over a million hotspots worldwide, which allows you to be in constant contact with your colleagues, but also with your loved ones no matter when you are travelling or what your destination is.

A Wi-Fi connection is available at various locations such as hospitality facilities (restaurants, hotels, cafes), arenas, sports centers, transportation services, airports and even while flying with certain airlines.

How to activate Boingo Wi-Fi?

All you need to do to make this service available to you is to register and activate your Biongo account via the website.

Registration is completed in two steps:

  1. Card verification through data entry
  2. Personal data entry

Use the defined credentials (username and password) to log in to the Boingo Wi-Finder App to find your nearest hotspot.

You can install this App onto your laptop, tablet or mobile phone regardless of whether you are an iOS or Android user.

Boingo Wi-Finder app: 

Travel insurance
Who can use travel insurance?

One of the premium services provided with the exclusive Mastercard Exquisite card is full travel insurance coverage available worldwide. In collaboration with DDOR Insurance, we provide you with a carefree stay abroad with no additional fees. This travel insurance policy covers your immediate family when accompanying you. 

What is the value of the insurance policy?

Your travel insurance policy includes: 

  • Travel assistance services
  • Medical assistance services
  • The payment of medical expenses due to a sudden accident or illness
  • Medical evacuation and repatriation organisation and payment services
  • Legal assistance

Coverage amounts to EUR 15,000 and is valid for 90 days within one year of the duration of the insurance.

What do I need to do before the trip?

Prior to your trip, you must register the members of your family who will be travelling with you. Use their valid passports and your Mastercard® Exquisite card to register them at website. Immediate family members may be: a spouse or common-law partner, as well as children up to 18 years of age.*

For all additional information, contact DDOR via their toll-free number at 0800 303 301.

* According to the Insurance Terms and Conditions, a maximum of three children up to 18 years of age are covered. Registration of family members is possible after the registration of your travel insurance policy based on the policy number. The policy number is formed as follows: the first seven (7) digits of the cardholder's JMBG + the four (4) last digits of your Exquisite card.

Press Reader

Press Reader korisnicima omogućava pristup najboljim svetskim izdanjima iz svih oblasti, na 64 jezika i iz 127 zemalja širom sveta, u isto vreme kada ta izdanja stižu na kioske. 

Pristup željenim izdanjima možete ostvariti putem različitih uređaja (ukupno četiri)– pametnih telefona, tableta ili računara – uz samo jednu registraciju, a kompletnom orginalnom izdanju se može pristupiti direktno od izdavača, uz različite načine da pregledate sadržaj.

Besplatno možete preuzeti i čitati do 15 izdanja mesečno, bilo domaćih ili inostranih časopisa. 

Proces registracije za uslugu je veoma jednostavan i obavlja se u par koraka.

  1. Registrujte svoju karticu na
  2. Instalirajte aplikaciju ukoliko želite da čitate vesti na mobilnom telefonu, ili pristupite press reader aplikaciji putem laptopa ili desktop računara

Preuzmite aplikaciju:

Google Play Store - Press Reader

Apple Store - Press Reader

Digital Bodyguard

Digital Bodyguard usluga vam omogućava da budete obavešteni o bilo kakvim mogućim rizicima, uz odgovarajuće bezbednosne savete kako da ih izbegnete, bilo da je to kod kuće ili u inostranstvu.

Nakon što preuzmete aplikaciju Close Circle prati vašu lokaciju u realnom vremenu, uz minimalnou potrošnju baterije. 

Ukoliko se u vašoj blizini dogodi neki bezbednosni incident CloseCircle app će vam poslati savet kako da ostanete bezbedni. Takođe ćete dobiti informacije o neočekivanim rizicima koji se mogu dogoditi, bilo da je u pitanju saobraćajni kolaps ili nevreme. 

Ukoliko se nađete u direktnoj fizičkoj opasnosti, lokalni eksperti za bezbednost će biti aktivirani, i ukoliko je potrebno bićete evakuisani. 

Dostupne su vam i korisne informacije o putovanjima kao i informacije o bezbednosti zemalja u koje putujete.

Da biste koristili uslugu potpuno besplatno, dovoljno je da obavite registraciju:

  1. Napravite nalog unošenjen informacija koje su tražene
  2. Instalirajte aplikaciju 

Aplikaciju možete preuzeti na:

Google Play Store - Close Circle

Apple Store - Close Circle


Mastercard® Exquisite is exquisite addition to outstanding cooperation we already have with ProCredit bank.

Spyridon Vlachos

CEO of the company Isomat

Mastercard® Exquisite saves my time, just like ProCredit Bank. For me, it is infinitely important.

Marko Pražić

Owner and CEO of the Rubikon Shipping Company