Information on how to file a complaint

Notifications about filing complaints.

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Notification on the Processing and Protection of Personal Data

The Bank’s website may be used without the need to provide personal data. In the event that you wish to receive more detailed information, to apply for or use any of the services the Bank has on offer, it is possible to voluntarily enter your personal data in the specified sections of the Bank’s website.

The Bank collects, processes, stores and protects personal data, for the purpose of preparing, concluding and executing agreements or for the purpose of acting in accordance with applications submitted via the Contact Form available on the Bank’s website, all of which is in accordance with the established principles and requirements of the valid Law on Personal Data Protection, which is described in detail in the following document: Notification on the Processing of Personal Data at ProCredit Bank which is available on the Bank’s official website, on site, as well as within the Bank’s premises.