Now you can stay home and do all your banking with us ONLINE!

 

 

 

 

We have been working long and hard to enable you to do all your banking safely and comfortably, from the comfort of home, whenever it suits you.

The current epidemiological situation with COVID-19 has somewhat contributed to speeding up this process. Aiming to stop the spread of the virus, we are happy to be able to share with you the fact that from 30 November, you will be able to do all your banking with us exclusively online, without having to visit the bank.

 

 


Whether you wish to start saving, apply for a loan, a card or overdraft, to make payments or receive inflow from abroad, now you can do ALL this by clicking on our internet banking app, via our website or by contacting our Info Centre. 
 
For cash deposits and withdrawals, our 24/7 Zones are available to you non-stop, round the clock. 
 
Here is a list of all the services we offer online to our private individual clients, without having to visit the bank: 


 


sajt   Services available via our website 

 

 

1. Opening a Total Account online, via our website
 

If you haven’t opened a Total Account yet, all you need is 20 minutes of you time, your personal ID card and a device through which you have internet access and a camera (a computer or mobile phone, necessary for video identification).

You will have access to all other online services via your Total Account, without having to visit the bank!
 

 

Find out all the benefits available to you through your Total Account

 

 

2. Schedule an online appointment with an Advisor
 

f you wish to speak to one of our Advisors to find out more about our services or you need assistance or clarification regarding any doubts you may have, contact our Info Centre at 011 205 7000 during regular working hours or schedule an appointment via our website by selecting the Schedule an appointment option in the Reason for contact field.

 

3. Apply for a Letter of Confirmation/Certification
 

Do you need a Letter of Confirmation/Certification from the bank? 


Whether you need confirmation/certification for any of the following: an order, account balance, account turnover, loan debt or credit card debt, a closed account, a closed credit card account, settlement of a loan (closing a loan account) send your application via internet banking or via our website
 
The Letter of Confirmation/Certification will be sent to your email on the same day.

 


internet bank   Services available via e-banking

 

 

4. Opening FlexSave
 

Do you want to save, but still access your funds when you need them? 

Our FlexSave is part of our Total package, and is quickly activated by sending an application via our e-banking app.

Find out why our FlexSave is a unique form of saving available on the market



 

 

5. Activating overdraft (FlexFund) in the amount of 2 monthly salaries
 

Always be ready to handle urgent, unexpected situations. This overdraft in the amount of 2 monthly salaries is also part of our Total Account.

You can submit an application via our e-banking app, and your overdraft in the amount of 2 monthly salaries will be available to you for a period of 12 months at the exceptional interest rate of just 9% (NIR). To extend your overdraft, you are not required to settle the utilised limit amount. 
 
Find out all the details and view an example of FlexSave


 

 

6. Apply for a new card
 

Our Mastercard© payment card is truly unique. Use your card in our 24/7 Zones to withdraw and deposit RSD or EUR funds onto your account up to EUR 5,000 per day. Also, you can make up to 5 withdrawals via other banks’ ATMs absolutely free of charge each month.
 
If you still don’t have our card, submit an application for issue via our e-banking app. Your new card will be delivered to your home address within 10 days. Activate your card by entering the SMS code you receive with your card, without having to visit the bank. 
 
Find out what benefit and discounts are available through your Mastercard©-payment card.

 

7. Apply for a credit facility for private individuals

 

Whether you need a cash loan, refinancing or a loan for some other purpose, submit an application via e-banking. 
 
Fill out the application form located in Your requests
.

 

8. Opening an additional FX account

 


Your will automatically receive an RSD and EUR account with your Total Account, and if you need an account designated in another currency such as in American dollars or Swiss francs, submit an application to open an additional FX account via 
our e-banking app.


 

9. Request to change an e-mail address or mobile phone number
 

Changed your telephone number or e-mail address? 


It’s important that we always have a current telephone number and e-mail address, so that we can provide you with online banking support 24/7.
 
Fill out a request to change data via our e-banking app. Our colleagues will contact you quickly for data verification.
 

 


infocentar   Services available via e-mail or by contacting our Info Centre

 

 

10. Foreign currency payments executed via the bank on the basis of a Purchase Agreement, Insurance Policy or Probate Decision
 

To make a payment on the basis of a Purchase Agreement, Insurance Policy or Probate Decision, you need to send the agreement, policy or decision to the following e-mail address: srb.internitransfer@procredit-group.com and our colleagues will send a payment order to your e-banking app’s Inbox, which you will then need to authorise via a TAN code and your payment will be executed.
 

 

11. Foreign payments and inflow from abroad
 

If you wish to pay for your holiday, send money to a family member or make any other cross-border payment, you no longer need to visit the bank, you can do all this by downloading an order form from our website, fill out the order form and send it to the following e-mail address: srb.infocentar@procredit-group.com.

Our colleagues will contact you for order verification via our e-banking app.

For inflows from abroad, you will receive an SMS message containing information on where to send the basis for the inflow of foreign currency, so that your money is 
made available to you. 
All inflows are free of charge, if the funds are placed into your savings account.

 

 

12. Issuing a Release of mortgage

 

Call our Info Centre at 011 205 7000 or send an e-mail to srb.kontakt@procredit-group.com if you need a Release of mortgage to be issued once your loan has been settled. 
 
Your Release of mortgage will be delivered to your home address within a few of days.

 

 

Cash RSD and EUR deposits
up to EUR 5,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from EUR 5,001 to EUR 30,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.kontakt@procredit-group.com or called our Info Centre and requested a one-off increase of your card limit
EUR 30,001 and higher  Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Info Centre 

 

Cash RSD and EUR withdrawals
up to EUR 5,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from EUR 5,001 to EUR 20,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.kontakt@procredit-group.com or called our Info Centre (a day in advance) and requested a one-off increase of your card limit
from EUR 20,001 and higher Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Info Centre

For cash deposits and withdrawals in American dollars and Swiss francs, it is necessary to call the Info Centre one day in advance to schedule an appointment.

*Cash deposits and withdrawals can be made at the following branches: Belgrade - Milutina Milankovića 17, Novi Sad - Cara Lazara, Kragujevac - Kneza Mihaila, Niš - Vizantijski Bulevar and Subotica, by contacting our Info Centre in advance.

 

From now on you can complete most of your transactions ONLINE!

 

We have been working long and hard to enable you to do all your banking safely and comfortably, from the comfort of your office, whenever it suits you. 

 

The current epidemiological situation with COVID-19 has somewhat contributed to speeding up this process.

 

Aiming to stop the spread of the virus, we are happy to be able to share with you the fact that from 30 November, we have expanded the list of services you will have access to online, without having to visit the bank.

 

For cash deposits and withdrawals, our 24/7 Zones are available to you non-stop, round the clock. 
 
Here is a list of all the services we offer online to our legal entity clients, without having to visit the bank: 


sajt  Services available via our website 

 

 

1. Schedule an online appointment with an Advisor

If you wish to speak to one of our Advisors to find out more about our services or you need assistance or clarification in regard to any doubts, contact our Info Centre at 011 205 7000 during regular working hours or schedule an appointment via our website.

 

 

2. Apply for a Letter of Confirmation/Certification 

Do you need a Letter of Confirmation/Certification from the bank?


Apply by sending a request via our website by choosing the Request option located in the Reason for contact field.

The Letter of Confirmation/Certification will be sent to your email on the same day.

 

infocentar  Services available via e-mail or by contacting our Info Centre

 

 

3. Opening an account and requesting changes to legal entity account

Opening an account and requesting changes to legal entity account
To open a legal entity account, fill out an application form, Specimen Signature Card 
documentation required to open an account
send to the following e-mail address: srb.biznis.podrska@procredit-group.com
Our Advisor will contact you to recommend and schedule an appointment to sign the required documentation at our branch.
 
To make changes to the account, send the required documentation to the following e-mail address: srb.biznis.podrska@procredit-group.com
Our colleagues will contact you to verify the data change.


With your legal entity account you will receive e-banking (RSD and FX) and Mastercard©Business card
Find out more about our legal entity accounts

 

 

4. Issuing a Mastercard© Business trip card

These transactions can only be carried out in EUR currency. The daily limit at our 24/7 Zones is EUR 5,000, up to 10 transactions.

Find out all the benefits of the Mastercard© Business trip card

 

 

5. Registering a bill of exchange

 

To register a bill of exchange, fill out the Bill of exchange registration form and sign the form via an electronic signature. 


Next, send a scanned copy of the bill of exchange you wish to register to the following e-mail address: srb.registar.menica@procredit-group.com

 

 

 

 

6. Issuing a Release of mortgage

 

Call our Info Centre at 011 205 7000 or send an email to srb.kontakt@procredit-group.com if you require a Release of mortgage to be issued once your loan has been settled.

Your Release of mortgage will be delivered to your address within a few of days.

 

 


 

Cash RSD and EUR deposits
up to EUR 5,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from EUR 5,001 to EUR 30,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.kontakt@procredit-group.com or called our Info Centre and requested a one-off increase of your card limit
EUR 30,001 and higher Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Info Centre

 

Cash RSD and EUR withdrawals
up to EUR 5,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, every day
from EUR 5,001 to EUR 20,000 Via your ProCredit card, at ATMs located in our 24/7 Zones, after you have sent an e-mail to srb.kontakt@procredit-group.com; or called our Info Centre (a day in advance) and requested a one-off increase of your card limit
from EUR 20,001 and higher Directly at our branch*, after you have scheduled an appointment (one day in advance) by calling our Info Centre

For cash deposits and withdrawals in American dollars and Swiss francs, it is necessary to call the InfoCentre one day in advance to schedule an appointment. 

*Cash deposits and withdrawals can be made at the following branches: Belgrade - Milutina Milankovića 17, Novi Sad - Cara Lazara, Kragujevac - Kneza Mihaila, Niš - Vizantijski Bulevar and Subotica, by contacting our Info Centre in advance

 

video poziv

 

 

If you visit one of our 24/7 Zones and are unsure of how to perform a certain transaction, contact one of our Advisors via video call, through the device available in our Zone,


business days from 8-20h

and Saturday from 9-12 h



Our Zones are connected via video link to our colleagues who are there to help you with whatever you need.