Internet security

ProCredit Bank gives primacy to the protection of the integrity of your transactions and the data associated with your bank account.

ProCredit Bank therefore uses the latest security software and procedures to protect your internet transactions.

In addition, you should always bear in mind that the internet and e-mail can be used as instruments for illicit activities, and we therefore recommend that you become acquainted with some of the basic internet security measures – General information regarding Internet security.

For more information regarding the security of bank clients, please refer to the website of the Association of Serbian Banks.

“Phishing” or network identity theft

“Phishing”, or network identity theft, is an attempt to steal an internet user’s data through a fictitious website. The link to such sites is usually given in a randomly sent e-mail or chat messages in an attempt to trick clients and induce them to reveal information in the false website.

In those messages you are usually asked to “update” or “confirm” information about your account, and clients are encouraged to click a certain link in the e-mail leading them to a false website. The information inserted in the false website thus falls into the hands of criminals, who use this data for illicit purposes.

We encourage you to acquaint yourself with the characteristics of “phishing” electronic messages and the possible methods to protect yourself: Information about internet security:  “Phishing” or network identity theft.

Reporting suspicious transactions:

If you receive a suspicious message, please inform ProCredit Bank without delay by forwarding the suspicious message to the following e-mail address

Also, you may contact the bank by calling 0 700 700 000 or 011/20 57 000 (for mobile telephone calls or calls from abroad) or by visiting the nearest branch and contacting your Personal Client Adviser.

For more information on how to report suspicious transactions, please refer to:

Information about internet security: reporting suspicious messages

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Notification on the Processing and Protection of Personal Data

The Bank’s website may be used without the need to provide personal data. In the event that you wish to receive more detailed information, to apply for or use any of the services the Bank has on offer, it is possible to voluntarily enter your personal data in the specified sections of the Bank’s website.

The Bank collects, processes, stores and protects personal data, for the purpose of preparing, concluding and executing agreements or for the purpose of acting in accordance with applications submitted via the Contact Form available on the Bank’s website, all of which is in accordance with the established principles and requirements of the valid Law on Personal Data Protection, which is described in detail in the following document: Notification on the Processing of Personal Data at ProCredit Bank which is available on the Bank’s official website, on site, as well as within the Bank’s premises.