Payment Services, International money transfers

In its international payments business, ProCredit Bank Serbia benefits from the extensive experience of Commerzbank, a major German commercial bank which is one of its shareholders.
As a result, clients doing business abroad can rely on us to carry out all of their international payment transactions promptly and correctly.
Moreover, our terms and conditions for such services are competitive and the rates we charge for them are flexible.
ProCredit Bank for its clients provides:

• foreign currency accounts in EUR, USD, CHF, and GBP
• purchase and sale of foreign currency at favorable rates
• simple and efficient execution of your foreign currency transactions with business partners all over the world
• letters of credit and guarantees
• generation of account statements at your request and issuance of all types of certificates
• encashment of foreign cheques
• execution of conditional transfers
• disbursements for business trips, as an advance payment prior to the trip or in the form of reimbursement for expenses incurred

Our SWIFT address is PRCBRSBG.

What is necessary for international payments?

• Completed transfer order (form 1450)
• Documents proving the payment obligation abroad (invoice, pro-invoice, contract) in cases when legal regulations require so
• The full amount of transfer

What do I need to know in order to fill the transfer order?
For all international transfers to EU countries, it is desirable to state the IBAN (International Bank Account Number) of the beneficiary, as well as SWIFT/BIC address of the bank of beneficiary.

What is the currency date of the transfer order?
Transfer orders abroad are realized on the spot date, that is, on the date two working days after the day when the funds for payment are deposited and all documentation is submitted when the account of ProCredit Bank will be debited and the funds will be transferred to the bank account of the recipient, unless it is otherwise agreed. You can submit transfer orders abroad at each ProCredit Bank’s branch. Transfer orders submitted before 1 pm will be realized the same day with the spot currency date, unless the client / sender has requested differently.

When will the money be available for the recipient?
The recipient’s bank will make the money available on the account of its client in accordance with its internal business policy. According to banking practices, the funds are available within the same day, or in the course of two days.

What is the fee for transfers abroad?
The fees for transfers abroad are stated in official price list of ProCredit Bank. In case that the sender bears all expenses, the Bank calculates the fees in advance and issues the invoice with payment instructions. In case of subsequent calculation of expenses by the intermediary bank (e.g. reclamation incorrect/insufficient instruction etc.), ProCredit Bank will inform the client about expenses occurred and deliver the invoice with payment instructions. In case of currency conversion, ProCredit Bank’s exchange rates are applied.

Whom can I contact for complaint?
In case of client complaints or request for reimbursement for loss occurred, in accordance with General Business Conditions, you can send a written complaint to the following address: ProCredit Bank, 17 Milutina Milankovica, 11000 Belgrade, for Organization department.

Correspondent accounts

ProCredit Bank Serbia maintains correspondent accounts with four major international banks:

• Commerzbank AG, Frankfurt
• Deutsche Bank AG, Frankfurt
• Standard Chartered Bank, Frankfurt
• Standard Chartered Bank, New York (ex American Express Bank Ltd., New York)

ProCredit Bank belongs to a group of 9 banks operating successfully throughout Southeast and East Europe, which together serve 250,000 customers and have assets of close to EUR 800 million. Clients whose international business operations involve transfers to or from other countries in South-Eastern Europe can benefit from "ProPay", the payment system established by the ProCredit network in the region. Through this system, payment orders can be carried out on favorable terms and conditions among the thirteen member banks of the ProCredit network in South-Eastern Europe and Africa.

Map of ProCredit Bank